Sections of this document have been borrowed from the List Administrator Manual found in Mailman CVS, which was written by Barry A. Warsaw, and from the in-line help for Mailman 2.1.
The rest of this manual has been written by Terri Oda. Terri has been maintaining mailing lists since the year she attained voting age in Canada, although the two are not related. She currently oversees the mailing lists at Linuxchix.org, as well as several smaller servers. In the world outside of list administration, Terri is doing work with an artificial life spam detector, and is actually more of a programmer than technical writer.
Proofreading thanks go to Margaret McCarthy and Jason Walton.